Last Updated: Mar 26, 2025
- Shipping Fees
Shipping fees are applied depending on the amount of gems spent on your account per shipment. (We may change the fee of shipping without notification).
Customers are responsible for any fees associated with bank transfers.
- Shipping
Shipping is generally conducted within 14 to 28 days from the day we receive the shipping request.
*Please note that if any significant defects are found during the pre-shipment inspection, it may take longer than the above-mentioned period to ship the item.
Shipping notifications and tracking numbers will always be provided.
*Delays may occur when there are many shipments or other operations to handle.
- Payment
Payment is currently accepted via Paypal and credit cards.
*Please note that cancellations due to customer convenience after payment are not accepted.
- Service Name
EpicPull
- Business Name and Contact Information
Company Name : ZenCard Co., Ltd.
Head Office Address: 8F TKK Shinbashi Building, 1-17-8 Shinbashi, Minato-ku, Tokyo 105-0004
Email Address: support@epicpull.gg
- Licenses and Qualifications
Second-hand Dealer License
No. 301082418045
Tokyo Prefectural Public Safety Commission
ZenCard Co., Ltd.